Coronavirus (COVID-19) Information for Residents

COVID-19


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Kneehill County’s Re-Opening Plan

On April 30, 2020, Alberta Premier Jason Kenney announced Alberta’s relaunch strategy--a safely staged COVID-19 recovery plan to gradually reopen businesses and services and get people back to work.

Read more about Alberta’s relaunch strategy here: https://www.alberta.ca/…/covid19-alberta-relaunch-strategy.…

In light of these provincial announcements, Kneehill County is also working to gradually re-open our facilities and in-person services, while taking every precaution to ensure the health and safety of our staff and residents. We continue to monitor the COVID-19 situation daily and will follow all enacted public health measures put in place by the Province and Alberta Health Services. 

Please note the following updates to Kneehill County Services, and stay tuned for more announcements as our relaunch progresses. View our Relaunch Procedures Guide for more information. 

Friday, May 15, 2020: Kneehill County Parks, Horseshoe Canyon and Orkney Viewpoint open.

Horseshoe Canyon and Orkney Viewpoint will open for the public Friday, May 15, 2020, with no access to facilities. Hard surfaces will not be sanitized at these locations. Use at your own risk. Please continue to practice good hygiene and physical distancing when accessing these parks, and do not visit the parks if you have symptoms of COVID-19.

Tuesday, May 19, 2020: In-person appointments at the Kneehill County office available.

Services offered through email, telephone and online methods are preferred, however, if you require in-person services at the County office, please call 403-443-5541 to schedule an appointment with staff. No walk-ins will be accepted. Safety protocols, increased sanitization and proper barriers will be in place to ensure the safety of residents and staff during appointments.

Monday, June 1, 2020: Kneehill County Campgrounds and online booking system  are open.

Keiver’s Lake, Torrington, Braconnier Dam, and Swalwell Dam Camgrounds are open to the public June 1, 2020, at 50% capacity and with restrictions in place. Group sites are closed. Self-contained units only. Reservations and payments for campsites will only be taken online, starting June 1, 2020. No washrooms or outhouses will be available. Please continue to practice good hygiene and physical distancing when accessing these campgrounds, and do not visit the campgrounds if you have symptoms of COVID-19.

Please note: All Kneehill County Playgrounds and sport courts will be opened, however these amenities are not sanitized and users are cautioned to follow hygienic practice, social distancing and all other Alberta Health Service orders as these are high touch point structures. (This includes Keiver’s Lake, Torrington, Swalwell, Huxley & Wimborne.)

Kneehill County Re-Opening Plan (3)

Kneehill County Current Services Status: June 1, 2020, 11:00 AM


SERVICE

MODIFICATION

FACILITY STATUS

Campgrounds and Parks

Horseshoe Canyon and Orkney Viewpoint are open to the public as of Friday, May 15, 2020. 

Kneehill County Campgrounds are open Monday, June 1, 2020. This includes:
  • Braconnier Dam Campground 
  • Keiver’s Lake Campground
  • Swalwell Dam Campground
  • Torrington Campground

All Kneehill County Playgrounds and sport courts will be opened, however these amenities are not sanitized and users are cautioned to follow hygienic practice, social distancing and all other Alberta Health Service orders as these are high touch point structures.

Keiver’s Lake Reservations

Parks and Campgrounds will begin to open with restrictions and limited facilities as part of Kneehill County’s re-opening plan. Please continue to monitor Kneehill County’s social media and website for updates.

Council & Committee Meetings

Regular Council meetings will continue.Residents can watch Council Meetings, including the Municipal Planning Commission, and the Committee of the Whole meetings live online, via Kneehill County’s Youtube Channel.

Customer Service

Starting Tuesday, May 19:  In-person appointments will be accepted at the administration building, for business that cannot be completed over the phone, through email, or online. The doors remain locked, no walk-ins are available.
Call 403-443-5541 to make an appointment.

Animal licensing is available online only.
Tags will be sent to residents in the mail.

The Kneehill County Shop is closed to vendors and the public. Please call 403-443-5541 for assistance.

Thank you to our vendors for their support during this time. Please direct any inquiries to 403-443-5541, or email the office. 
The Admin building and Shop are closed to the public. In-person appointments are available at the office.

Customer service is still available during regular business hours.
Call 403-443-5541 or email the Office.


Dust Control 

May 15, 2020: The deadline for rebated Dust Control has passed, however, residents can still apply for calcium chloride dust control at full cost through our online form.

Payment can be made through the following options:

  • Cheque sent though mail.
  • Credit Card via phone (403-443-5541) at the Kneehill County Administrative Office. Payments over $800 must be accompanied by the Credit Card Authorization Form, found here
  • Online Payment, through your financial institution.
    Use Kneehill County General Account: DUST001

Enforcement and Patrol

Peace Officers continue to patrol our communities. Some Community Peace Officers are now able to enforce the Public Health Act implemented by the Province of Alberta.Limited enforcement due to staffing shortage levels.
Residents can submit public health order violation complaints online through AHS.

Fire & Emergency Services

Emergency responses for fire remain in service. Fire personnel may have increased personal protective equipment and may use discretion in attending sick person calls where the ambulance is already on their way.

911 Emergency Dispatch remains in service through a contracted service provider.
Continuing service, deemed essential.

Fire Permitting

No fire restriction in effect.

Campfires and permitted burning are allowed.  
Visit our Burn Permits page for more information.

Kneehill Regional Family and Community Support Services

Available to assist residents in the Kneehill area by phone or appointment only.  

Local Non-profits and Charity Organizations can contact KRFCSS to request funding for specific programs or services in their community related to COVID-19.
Call 403-443-3800 for assistance between 9 am and 12 pm,
and from 1 pm to 4 pm.
www.krfcss.com

Planning & Development Services

Starting May 19, in-person appointments are available for planning business which cannot be conducted over the phone or through email. Please call 403-443-5541.
March 25, 2020: Subdivisions that have already been approved and set to expire within the next six months have been granted an automatic 6-month extension.

The Admin building is closed to the public.

Safety codes permits are being processed at this time. Call the office, 403-443-5541, to be redirected.

Playgrounds

All Kneehill County Playgrounds and sport courts will be opened, however these amenities are not sanitized and users are cautioned to follow hygienic practice, social distancing and all other Alberta Health Service orders as these are high touch point structures.Playgrounds closed.

Public Engagement and Events

All Kneehill County Events, Workshops and Activities have been cancelled or postponed until further notice.

Kneehill County’s annual Long Table Dinner and Country Market is cancelled for 2020, due to COVID-19 and the continuation of mass gathering restrictions over the summer months.
This event will resume in 2021.
Closed

Roads

Road Bans are in effect. Farmers hauling grain, seed and fertilizer are exempt from road bans on municipal and provincial road ways.

Continuing service, deemed essential.

Tax Certificates & Assessments

Starting May 19, in-person appointments are available for business which cannot be conducted over the phone or through email.
Please call 403-443-5541.

The Alberta Government has announced several deadline extensions for assessment timelines due to COVID-19. In response to these extensions, Kneehill County will delay mailing out Tax/Assessment Notices until June 15, 2020. 
Tax payments are due on October 31, 2020. 
The Admin building is closed to the public, requests can be made via phone or email.

Transfer Sites

Kneehill County’s annual Household Hazardous Waste Round-Up has been postponed until further notice. Please see our Round-Up page for more information, and tips to safely store your hazardous waste until the event can be rescheduled.   Open normal operating hours, please visit our Transfer Site page for more information. 

Utility Billing, Accounts and Payments

Starting May 19, in-person appointments are available for utility business which cannot be conducted over the phone or through email. Please call 403-443-5541.

As of April 14, 2020, Kneehill County residents can take part in Kneehill County’s Utility Payment Deferral Program.
  • No penalties will be applied on unpaid utility (water/sewer/garbage) billings and outstanding balances from April 1 to June 30, 2020, and there will be no utility service disconnections for non-payment during this time period. 
  • No interest or penalties will be charged on any outstanding balances until July 1, 2020.

The Utility Payment Deferral program only defers payment; it does not waive any current or future amounts owed. Residents will continue to be billed bi-monthly and can choose to pay their bill in full now, pay only a portion now, or pay it at a later date.No interest or penalties will be charged on outstanding balances until July 1, 2020.

Any residents who wish to temporarily suspend their pre-authorized debit payments for utilities are asked to call 403-443-5541.

Water and Wastewater Services

Utilities will continue to operate essential services during this time.The Admin building is closed to the public, however as an essential service, water and wastewater services will continue.



As of March 13, the Emergency Coordination Centre (ECC) has been activated for Kneehill County. This means staff are meeting to proactively implement measures, as advised by the province and Alberta Health Services, to try to slow the spread of COVID-19 in our communities. Kneehill County has also implemented Business Continuity processes and protocols to maintain all essential services during this time.

While Kneehill County is working to maintain all of our services, residents may experience service level disruptions, changes in the delivery of certain services, and meeting and event cancellations as a result of the virus and the developing situation. Essential services, such as road, water and fire services, will not be disrupted.

Kneehill County is carefully monitoring the COVID-19 health risk for any new developments and will follow public health restrictions for mass gatherings, recommendations for social distancing and other safety protocols in accordance with Alberta Health Services’ (AHS) and the Government of Alberta’s public health actions. 

Kneehill County COVID-19 News Releases

Frequently Asked Questions

Have a question not listed here? Let us know! Email Office@kneehillcounty.com, or call 403-443-5541.