Citizen Satisfaction Survey

Citizen Satisfaction Survey

Background

Kneehill County conducted our first-ever Citizen Satisfaction Survey from July to August 2021. This survey provided residential citizens – including property owners and renters – an opportunity to provide input on the services they receive, the programs the County offers, and to share what they think Council should prioritize. 

Kneehill County partnered with market research firm Leger to conduct this survey and analyze the responses. The survey was completely confidential, conducted primarily online, however, residents could also request a paper copy to complete and return.

2228 Survey letters were mailed, and an additional 29 survey codes were given out by request. 220 residents (approx. 10%) responded in total.

How we communicated:

  • Direct Mail: A letter was sent to each resident with details on the survey
  • Print ads: The survey was advertised in the Three Hills Capital on July 14, 21, and 28
  • Social Media: The Survey campaign was active on Facebook and Instagram through the month of July, with 240 engagements and 3100 total reach
  • The survey was continuously advertised on the homepage of Kneehill County’s website and the Satisfaction Survey Project webpage throughout the month of July. 

Input received from the Survey helps Council and administration identify areas of success and potential improvements in our programming and services offered. Responses will aid Council and staff in budget creation and will be utilized during Council’s strategic planning. 

This survey will serve as a baseline for measuring improvement in the future.

Thank you to everyone who shared their input through the Citizen Satisfaction Survey!

  1. What We Heard Summary
  2. Satisfaction Survey Consultant's  Report

Summary

Key Dates

  • July 1
    Survey codes mailed to residents.
  • July 1- August 2:
    Survey open.
  • Sept 28, 2021:
    Survey results shared.

Who's Listening?

Christine Anderson, Communications Officer

Links and More Information