March 8, 2021 - April 8, 2021
Balancing Challenging Customer Interactions with Positive Guest Experiences in the Era of COVID-19 - Travel Alberta
Monday, March 8, 2021
With new health guidelines and protocols emerging, it is critically important for front line staff to balance rule enforcement with positive guest interactions. COVID-19 has made us think differently about our customer interactions. Andrea Hinck, a tourism specialist in the field of human resources and customer service, helps managers and supervisors provide a supportive environment for employees and the tools to deliver a positive experience for customers. Learn about the benefit of creating a customer journey map, conflict resolution tips, and communication tools to create positive interactions for all guests.