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April 4th - April 10th 2021
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Sun 4
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Balancing Challenging Customer Interactions with Positive Guest Experiences in the Era of COVID-19 - Travel Alberta
March 8, 2021 - April 8, 2021
Mon 5
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Easter Monday- Office Closed
All Day
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Balancing Challenging Customer Interactions with Positive Guest Experiences in the Era of COVID-19 - Travel Alberta
March 8, 2021 - April 8, 2021
Tue 6
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Balancing Challenging Customer Interactions with Positive Guest Experiences in the Era of COVID-19 - Travel Alberta
March 8, 2021 - April 8, 2021
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Business Foundation Series: Startup Steps - Business Link
10:30 AM - 12:00 PM
Wed 7
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Alberta EFP Habitat Management Workshop
10:00 AM - 11:30 AM
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Balancing Challenging Customer Interactions with Positive Guest Experiences in the Era of COVID-19 - Travel Alberta
March 8, 2021 - April 8, 2021
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Python for Data Science - Women Entrepreneurs-in-STEM Program
12:00 PM - 1:00 PM
Thu 8
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Balancing Challenging Customer Interactions with Positive Guest Experiences in the Era of COVID-19 - Travel Alberta
March 8, 2021 - April 8, 2021
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How Futurpreneur Can Support You on Your Entrepreneurial Journey - Business Link
11:00 AM - 12:00 PM
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Alberta EFP Habitat Management Workshop
1:30 PM - 3:00 PM
Fri 9
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Central Alberta Self-Employment Roundtable Meet & Mingle - Business Works
1:00 PM - 2:00 PM
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A Celebration of Alberta Ag - Olds College
7:00 PM - 9:00 PM
Sat 10
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Balancing Challenging Customer Interactions with Positive Guest Experiences in the Era of COVID-19 - Travel Alberta

Monday, March 8th - Thursday, April 8th

With new health guidelines and protocols emerging, it is critically important for front line staff to balance rule enforcement with positive guest interactions. COVID-19 has made us think differently about our customer interactions. Andrea Hinck, a tourism specialist in the field of human resources and customer service, helps managers and supervisors provide a supportive environment for employees and the tools to deliver a positive experience for customers. Learn about the benefit of creating a customer journey map, conflict resolution tips, and communication tools to create positive interactions for all guests.

Time:
10:00 AM - 11:00 AM
Address:
Three Hills, AB T0M 2A0
Cost:
FREE
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