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March 8, 2021, 10:00 AM - April 8, 2021, 11:00 AM
With new health guidelines and protocols emerging, it is critically important for front line staff to balance rule enforcement with positive guest interactions. COVID-19 has made us think differently about our customer interactions. Andrea Hinck, a tourism specialist in the field of human resources and customer service, helps managers and supervisors provide a supportive environment for employees and the tools to deliver a positive experience for customers. Learn about the benefit of creating a customer journey map, conflict resolution tips, and communication tools to create positive interactions for all guests.
April 1, 2021, 9:30 AM - 4:30 PM
During this 14- week program receive instructional lessons, workbooks, and templates for how to draft your written Exit Plan. Gain clarity on the journey toward a sale and learn how to prepare yourself and your business to be operated by your successor.
This online program is results-driven & designed with:
• small groups
• workbooks & exercises
• paired accountability partners