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  1. Calendar Overlay Business Events, Workshops and Training (2)

Business Events, Workshops and Training

  1. Balancing Challenging Customer Interactions with Positive Guest Experiences in the Era of COVID-19 - Travel Alberta

    March 8, 2021, 10:00 AM - April 8, 2021, 11:00 AM

    With new health guidelines and protocols emerging, it is critically important for front line staff to balance rule enforcement with positive guest interactions. COVID-19 has made us think differently about our customer interactions. Andrea Hinck, a tourism specialist in the field of human resources and customer service, helps managers and supervisors provide a supportive environment for employees and the tools to deliver a positive experience for customers. Learn about the benefit of creating a customer journey map, conflict resolution tips, and communication tools to create positive interactions for all guests.

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  2. Business Foundation Series: Startup Steps - Business Link

    April 6, 2021, 10:30 AM - 12:00 PM

    We will help you discover if entrepreneurship is right for you and show you how to take your idea and make it a reality. We will help you assess whether your idea is viable, as well as provide you with the tools, resources and guidance to help you along the way. You will learn the steps you need to take to start your business.

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